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Data Retention Policy

Last Updated: February 27, 2024

This Data Retention Policy describes how Jasomel collects, retains, and disposes of personal data and other information obtained through the use of our platform and services available at jasomel.com. By using our services, you acknowledge the practices described in this policy.

1. Purpose and Scope

This policy applies to all personal data and user-generated content processed by Jasomel in connection with the delivery of our online educational platform, interactive quizzes, assessments, and related services. It governs how long we keep different categories of data and the procedures we follow when data is no longer needed.

This policy applies to:

2. Categories of Data We Retain

2.1 Account and Identity Data

This includes your name, email address, username, password credentials, and any profile information you provide upon registration. This data is retained for as long as your account remains active.

2.2 Usage and Activity Data

This includes records of your interactions with the platform, such as quiz attempts, scores, progress tracking, time spent on activities, and feature usage logs. This data is retained to support personalized learning experiences and platform improvement.

2.3 Communication Data

This includes messages sent to our support team, feedback submissions, and correspondence via email at help@jasomel.com or by phone at +380669016002. This data is retained to maintain service quality and resolve disputes.

2.4 Technical and Diagnostic Data

This includes IP addresses, browser type, device identifiers, session tokens, error logs, and performance data collected automatically when you use our services. This data is used for security monitoring and platform maintenance.

2.5 Payment and Billing Data

Where applicable, billing records and transaction references are retained in accordance with financial and accounting obligations. Full payment card details are not stored directly on our systems.

3. Retention Periods

3.1 Active Accounts

Personal data associated with an active account is retained for the entire duration that the account remains open and in use. We consider an account active if the user has logged in or interacted with the platform within the preceding twenty-four months.

3.2 Inactive Accounts

If an account has shown no activity for a continuous period of twenty-four months, we may classify it as inactive. Users will be notified prior to any action being taken on inactive accounts, and given the opportunity to reactivate or request deletion.

3.3 Learning and Assessment Records

Quiz results, test scores, and progress records are retained for a minimum of three years following the date of completion. This period supports certificate issuance, performance reviews, and educational continuity.

3.4 Support and Communication Records

Records of support requests and communications are retained for a period of two years from the date of last correspondence, allowing us to reference prior interactions and maintain consistent service.

3.5 Technical Logs

Server logs, access records, and diagnostic data are retained for a maximum of twelve months, after which they are automatically deleted or anonymized.

3.6 Billing Records

Financial transaction records are retained for a minimum of five years to comply with standard accounting and auditing requirements.

3.7 Anonymized and Aggregated Data

Data that has been fully anonymized so that it can no longer identify any individual may be retained indefinitely for statistical analysis, platform improvement, and research purposes.

4. Legal Bases for Retention

We retain personal data only where we have a lawful basis to do so. The applicable legal bases include:

5. Data Deletion and Disposal

5.1 Scheduled Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or rendered irreversibly anonymous. Our internal processes are reviewed periodically to ensure that deletion schedules are adhered to consistently.

5.2 Secure Disposal Methods

Digital records are deleted using methods designed to prevent recovery. Physical records, where applicable, are destroyed in a manner that prevents unauthorized access or reconstruction.

5.3 Third-Party Processors

Where personal data has been shared with third-party service providers acting as data processors, we require those parties to maintain equivalent data retention and deletion standards under contractual agreements.

6. User Rights Regarding Retained Data

You have rights in relation to the personal data we hold about you. These may include:

To exercise any of these rights, please contact us at help@jasomel.com. We will respond to verified requests within a reasonable timeframe and in accordance with applicable obligations.

7. Account Deletion Requests

If you wish to delete your account, you may do so through your account settings or by submitting a written request to help@jasomel.com. Upon account deletion, we will remove or anonymize your personal data within thirty days, except where retention is required by law or for legitimate business purposes such as fraud investigation, dispute resolution, or enforcement of our terms.

8. Data Breach and Retention Implications

In the event of a confirmed data breach, we may be required to retain specific records related to the incident for the purposes of investigation, regulatory notification, and remediation. Such retention is governed by applicable security and incident response obligations and may extend beyond standard retention periods.

9. Cookies and Tracking Technologies

Data collected through cookies and similar tracking technologies is subject to separate retention periods defined in our Cookie Policy. In general, session cookies are deleted when you close your browser, while persistent cookies are retained for the period defined at the time of their creation, typically no longer than thirteen months.

10. Children's Data

Our services are not directed to children under the age of sixteen. If we become aware that personal data has been collected from a child under this age without appropriate consent, we will take prompt steps to delete that data. If you believe we may have inadvertently collected such data, please contact us immediately at help@jasomel.com.

11. Changes to This Policy

We may update this Data Retention Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will update the date at the top of this document and, where appropriate, notify users through our platform or by email. Your continued use of our services following any such update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests related to this Data Retention Policy or the handling of your personal data, please reach out to us through any of the following channels:

We are committed to addressing all inquiries promptly and transparently.